1. Scope
This Privacy Policy applies to aivoicebot4u.com, our AI voice-agent platform, demonstrations, account services, lead forms, and communications that link to this policy. In this policy, “we,” “us,” and “our” refer to AI Voice Bot 4 U.
Our business customers may use the platform to handle their own calls and customer information. In those cases, the business customer determines why the information is processed, and its privacy policy may also apply.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact and lead information: name, phone number, email address, company, job title, and information submitted through our website or Meta Instant Forms.
- Account information: login identifiers, workspace settings, client and project configuration, and support communications.
- Call information: calling and called numbers, call date, time, duration, status, recording, transcript, summary, and information shared during a call.
- Technical information: IP address, browser and device information, cookies, session identifiers, diagnostics, and website usage data.
- Information from integrations: information supplied through Meta, telephony providers, CRM systems, messaging services, and other services that you connect or use with our platform.
3. How we use information
We use personal information to:
- Respond to enquiries and requests for demonstrations, consultations, or services.
- Operate AI-assisted inbound and outbound calls and provide requested platform features.
- Capture leads, create transcripts and summaries, schedule follow-ups, and update connected business systems.
- Authenticate users, maintain accounts, provide customer support, and communicate service information.
- Monitor reliability, prevent fraud and misuse, troubleshoot problems, and improve service quality.
- Comply with applicable law and enforce our agreements.
Where required by applicable law, we rely on consent, performance of a contract, compliance with legal obligations, or our legitimate interests in operating and improving our services.
5. Voice calls, AI processing, and recordings
Calls handled through our platform may involve automated or AI-assisted interactions. Subject to customer settings and applicable law, calls may be recorded and transcribed, and call content may be processed to produce summaries, outcomes, sentiment or intent signals, and follow-up actions.
Callers should be informed of recording or automated processing where required. Our customers are responsible for configuring and using the service in accordance with consent, telemarketing, recording, and communications laws that apply to their campaigns and locations.
7. Data retention
We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and security records, resolving disputes, and meeting legal obligations. Retention periods vary according to the type of information, customer configuration, contractual requirements, and applicable law.
When information is no longer required, we delete it, anonymize it, or securely isolate it until deletion is possible.
8. Your rights and choices
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing of your personal information. You may also withdraw consent where processing relies on consent.
To stop marketing communications, use the unsubscribe method provided or contact us. To request deletion of information submitted through a Meta form or another channel, email us using the contact details below and include enough information for us to identify the relevant submission. We may need to verify your identity before completing a request.
9. International processing
We and our service providers may process information in countries other than the country where it was collected. Where required, we use contractual and organizational safeguards designed to protect personal information during international transfers.
10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No transmission or storage system can be guaranteed completely secure, so we cannot promise absolute security.
11. Children's privacy
Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can take appropriate action.
12. Changes to this policy
We may update this Privacy Policy to reflect service, legal, or operational changes. We will publish the revised policy at this URL and update the effective date above. Material changes may also be communicated through the service or another appropriate channel.
13. Contact us
Contact us with privacy questions, requests, or complaints. Please use the subject line “Privacy Request” and identify the form, call, account, or campaign involved when possible.